Frequently Asked Questions
General Park Information
For general park information, call 1 (888) 800-5447, or 001 (407) 351-3600. For information on marine animals, visit our award-winning educational Web site at www.seaworld.org.
SeaWorld Orlando Email Sign Up -
Please click here to sign up for more information about SeaWorld Orlando.
Location:
Intersection of Interstate 4 and FL 528 (Bee Line Expressway), 10 minutes south of downtown Orlando and 15 minutes from Orlando International Airport. Click here for location and directions information.
Park hours:
Open year-round at 9 a.m. with extended hours during summer and holidays. Allow a full day to see all shows and attractions. Click here for current park hours.
Parking:
Nearly 6,700 spaces are available for vehicles. Spaces are available to cars and motorcycles for $12.00 - recreational vehicles for $15.00. Preferred parking available for $20.00. Platinum Passport members receive complimentary preferred parking. 1 year and 2 year Passport members can park in general lots for free, and pay only $10.00 for preferred parking.
ID policy for Children:
If my child is a minor (under the age of 18) do they have to present a photo ID to enter the park?
No, minors (children under the age of 18) do not need to present a photo ID to enter the park.
Map/Brochure
Download a printable Park Map and/or Park Brochure
Guest Services <top>
Information Center:
The Information Center is located just inside the park to the right of the Main Entrance. Team members can assist you with the following:
- Visitor information (hotels, campsites, points of interest)
- Guides for guests with disabilities
- General park information and assistance.
Lockers:
- All day lockers are located inside the Main Entrance of the park behind Shamu's Emporium for a rental fee $7.00 for a small lockers or $10.00 for a large locker. One time use lockers are also available near Journey to Atlantis, Kraken, Shamu's Happy Harbor and Manta for a rental fee of $.50 for small and $1.00 for large.
- Diaper-changing and baby-nursing areas, first-aid, foreign currency exchange, 24-hour automated teller machine, taxi and bus parking may be found on-site.
Accessibility Guide: <top>
Information about services and facilities available for someone with disabilities:
Please click here to view the Accessibility Guide for SeaWorld Orlando.
Attraction Closures: <top>
Check out our refurbishment schedule before your park visit.
Wheelchair/Stroller Rental
Wheelchair access is provided at all shows and attractions. For safety reasons all strollers must be parked outside of most exhibits and attractions. SeaWorld is not responsible for strollers or their contents left unattended in the park. Guest must be 18 years or older to rent.
Reserve your wheelchair or stroller now >
Dining, Food, and Beverage PolicyRestaurants and concession stands are located conveniently throughout the park. Large hard or soft coolers, glass containers, food, drinks and picnic lunches may not be taken into the park. Guests with special diets, baby formula or baby food may bring their items into the park.
- Please click here for information about the unique dining programs offered at SeaWorld Orlando.
- Please
click here to make a reservation for one of the SeaWorld Orlando dining programs.
- Guests wanting to make seating arrangements to at Shark's Underwater Grill can do so by visiting the host/hostess stand in front
of the restaurant on the day of their visit. Reservations can be made in person after 10 a.m. the day of your visit.
Smoking Policy <top>
For the comfort and safety of all of our guests, smoking is permitted in the park in designated smoking areas only. These designated areas are conveniently located throughout the park and are clearly marked on park maps.
Security Procedures
SeaWorld Orlando security procedures may result in slight delays while entering the park. As a part of this process:
- All bags, backpacks, and packages are subject to inspection prior to entering the park.
- As a reminder, the following items are not permitted to be brought into SeaWorld for the safety of our animals and our guests: weapons, glass bottles, cans, any other type of sharp objects, straws, large hard or soft coolers, and any hazardous items or materials.
- Please leave any unnecessary articles secured within your vehicle to expedite your entry into the park.
- SeaWorld is not responsible for fire, theft, damage or loss of vehicle including articles left within.
Ride & Show Information
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Ride Requirements
Journey To Atlantis
42" (107 cm) or taller
* Guests between 42” and 48” tall must be accompanied by a Supervising Companion (a Supervising Companion is a person 14 years of age or older).
Kraken
54" (137 cm) or taller
Wild Arctic/Polar Express
42" (107 cm) or taller
* Guests between 42” and 48” tall must be accompanied by a Supervising Companion (a Supervising Companion is a person 14 years of age or older).
Shamu's Happy Harbor
Shamu Express
38" (97 cm) or taller
*Guests 38 – 41 inches must be accompanied by a Supervising Companion (a Supervising Companion is a person 14 years of age or older.
Sea Carousel - Jazzy Jellies - Swishy Fishies - Ocean Commotion - Flying Fiddler
42" (122 cm) or taller
* Guests under 42” tall must be accompanied by a Supervising Companion (a Supervising Companion is a person 14 years of age or older).
* Hand held infants may not ride these rides.
* Some of the Play Area elements have no height restrictions, but the ones that do vary according to the individual characteristics of that element.
Skytower
48" (122 cm) or taller
* Guests under 48” tall must be accompanied by a Supervising Companion (a Supervising Companion is a person 14 years of age or older).
* Hand held infants are permitted to ride with a Supervising Companion (a Supervising Companion is a person 14 years of age or older).
Manta
54" (137 cm) or taller
Additional information regarding the accessibility of our rides may be found in the Accessibility Guide.
- Please click here for information about the rides at SeaWorld Orlando.
- Please click here for information about the shows at SeaWorld Orlando.
- Please
click here to view the current show schedule.
Busch Gardens Shuttle:
Please click here for information about the Busch Gardens Shuttle, including fees and pick-up locations.
Meetings & Conventions: <top>From picture perfect white sand beaches to dinner with polar bears and beluga whales, groups in size from 50 to 5,500 can discover the unique combination of distinctive backdrops, impressive services and exotic animals that will make your event shine at SeaWorld, Discovery Cove and Aquatica, SeaWorld’s Waterpark. Visit SeaWorldGroupEvents.com to see why our outstanding event options are unmatched in Orlando.
Pet policy:
Located outside the main entrance, kennels are air-conditioned and staffed from park open until 1/2 hour after park close. The cost is $15.00 per day ($10.00 for Passport members - excluding Fun Cards). Park guests are required to bring pet food and to walk their pet (dogs only) during the day. You may bring a blanket for the pet's comfort. Please have a copy of your pet's shot record and updated rabies tag available when you drop your pet off. Kennels cannot be reserved in advance.
Tickets & Special Offers:
Help us care for the world we share. Get a child’s ticket to SeaWorld for only $5, and all proceeds will be donated to help wildlife conservation. Limit one $5.00 child’s ticket per each full priced adult admission. Please click here to learn about our SeaWorld Cares offer.
- Please click here for more information about purchasing tickets online.
- Please
click here for information about Florida Resident specials.
- Please
click here for information on specials for SeaWorld visitors.
- Please
click here to purchase a gift card.
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Passport Sales and Renewal:
The Build Your Passport Program is designed to allow park guests to customize their Passport to meet their specific needs.
- Please click here for information about annual Passport products, including pricing and Passport member benefits.
- Please
click here to purchase a Passport
EZPay plan:
EZpay is a payment plan that allows you the flexibility to pay for your Passport in monthly installments without adding any additional fees.
Current Passport members:
- Please click here to view your Passport member account, including Passport member promotions.
- Please
click here to renew your annual Passport online
ATM and Credit Cards
US Bank ATMs are located through out the park. MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, restaurants and gift shops with proper identification. Sorry, personal checks not accepted.
Behind-the-Scenes Tours <top>
Please click here for more information on behind-the-scenes tours.
Animal Connections Programs
If you are looking to make your visit even more exciting, SeaWorld Orlando is proud to offer a variety of special programs for groups and individuals. Make your visit one that will last a lifetime.
Please click here for more information on Animal Connections Programs.
Adventure Camps <top>
- Please click here for more information on field trips to SeaWorld Orlando.
- Please
click here for information on the different types of summer camp programs available at SeaWorld Orlando.
Shamu Online Store
- Click here to explore the Shamu online store to find all kinds of unique sea-inspired merchandise for the home, to wear, and to take anywhere!
